FREQUENTLY ASKED QUESTIONS
- Submit a Custom shoes Order Form under the ‘Custom Orders’ Section, alternatively, you can also email us at firstname.lastname@example.org
We will review the request and discuss the design you want and the kind of shoe you want ( Vans originals/ In house sneakers). And then share the cost for the same. Once you approve the cost, we will proceed and paint the same for you 🙂
Q: What paints to do you?
A: We use acrylic paints, inks with textile medium. All paints are waterproof and can be cleaned with a wet cloth or washed. We coat each shoe with an acrylic sealer also.
Q: What kind of shoes do you paint on?
A: We use three kinds of sneakers for all artworks. Our in house (Lace ups and slip ons) and Vans Originals (lace ups and slip ons)and then Converse High tops. You can choose the same via the drop down menu.
Q: How long until I get my shoes?
A: It takes about 1 one week to 10 days before the shoe reaches you, the shoes are made to order and hand painted.
Q: How much does a pair of custom sneakers cost?
A: Depends on the design. Usually between 3500 to 5500/-
Q: Is there any shipping costs?
A. Yes. Delhi NCR. 35, Rest of the country Rs. 75 per shoe only.
Q: Do you accept returns?
A: We do not accept returns for sizes issues, hence please check your size in inches and centimeters before placing the order. We follow the universal UK size guide.
However, if there is any defect in your order in terms of wrong design or finish please inform us within 48 orders of receiving the same. Please email us at email@example.com with the picture of the product. Someone from our team would get in touch with you to verify and discuss the issue. If your concern is genuine, we would start your exchange process. The return courier charges would be paid by us. Once the product reaches us, we would inform you and start processing. For any queries, please write back to us with your order id and name.
Don’t hesitate to Email us at firstname.lastname@example.org to share ideas for a custom pair of shoes.
Q. Do you ship to countries outside India?
A. Yes we do. Please write to us with your postal address at email@example.com to get details.